Delivery information

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Order completion

The estimated time of production (product realisation time) for each product is listed on the product description page. We count only business working days, excluding public and national holidays.

If the product realisation time is e.g. 14 days, we count these 14 days from the date of the order confirmation:

a) In the case of a bank transfer - after the payment, satisfactory down payment or bank transfer confirmation is received. Bank transfer confirmation can be sent by fax or email.

b) In the case of the PayPal payment - at the time we receive card authorization.

If you are pressed for shortened order completion time, give a commentary to your order. We will check the possibilities and inform you.

Delivery of order

Unless arranged otherwise, all our orders are shipped by UPS (United Parcel Service). Our local UPS courier picks up packages everyday, Monday - Friday after 4p.m. Parcels are delivered at the address indicated by the client.

Our customers only pay a portion of the delivery costs. We pay the rest. See delivery options below.

Delivery times/cost

All parcels are insured. Guaranteed delivery time depends on the place of destination and is counted from the date of shipment (only working days are counted). Moreover it is possible to track your parcel by typing the reference number (tracking number) at the address: http://www.ups.com/WebTracking/track?loc=en_GB. After your order is picked up by the UPS courier our system automatically generates an email for you including the reference number and the approximate delivery time.

Countries of European Union:

Delivery

Delivery time

Delivery cost

UPS Standard

2-5 working days

9 GBP

UPS EXPRESS SAVER

1-2 working days

30 GBP

Countries of North America:

Delivery

Delivery time

Delivery cost

Courier

10-15 working days

65 GBP

Other countries:

Delivery

Delivery time

Delivery cost

Courier

10-15 working days

65 GBP

If you are not sure of the cost of your shipment contact me: sebastian@diamonds-wec.eu.

Terms and conditions

Parcels are delivered during the day.

If the courier does not find anybody at the indicated address, he notifies 3 times of the parcel's arrival before he transfers it back to the sender (WEC-Your Jeweller in this case).
There is no possibility to ask the courier to deliver the parcel at exact time. If you think that you will not be able to collect the parcel, you can use another delivery address, e.g. work etc...

After sending of the parcel, you will receive an e-mail with the tracking number of the parcel and a link to the UPS's website and the Customer Service number.

Read about Receipt Possibilities HERE.

Guarantee of parcel delivery

In order to ensure the security of dispatched parcels, we send them mainly via UPS. Every package dispatched via UPS is monitored and insured for the entire value. So, in the case of an accident, damage or theft, the total value of the parcel is reimbursed. Your order will then be replaced as quickly as possible.

ATTENTION !!!

Products sent behind European Union are free of VAT.

Net price is calculated on sending day, transferred surplus is getting back to customer account.